FAQ

If your questions aren’t answered here, please contact us at Puzzle Props. We’re happy to help!

What payment methods are accepted by Puzzle Props?

Puzzle Props accepts all major credit cards and ACH transfer via our invoicing system. We will also accept check, cash and gold bullion bars. Contact us and let us know how you want to pay for your newly acquired bottle of awesomesauce!

How long will delivery take?

While we keep an inventory of our more popular items, most props are made to order; generally you can expect to receive your item in 4-6 weeks.

Are the props in the portfolio ‘set in stone’ with regards to art and design?

No way, Jose! While we have created a catalog of props for purchase, use the catalog as a form of inspiration for a puzzle that might fit your room even better. Contact us, and we’ll create it for you. If it is perfect just the way it is, then buy it!

Can I really unlock a door or trigger another event from across the room wirelessly with one of your wireless props?

Absolutely! As a matter of fact, our wireless triggering capability isn’t limited to a door lock. It can activate nearly anything with an on/off switch. Contact us and we can talk about what you’re thinking of doing.

Will you create a whole room for me?

Yeah…sure. Why not just leave it to us to create your attraction from soup-to-nuts? We’re sort of awesome at it. Shoot us an inquiry, we’ll set up a concept design meeting, and get the ball rolling.

When designing a whole room, what can I expect?

Firstly, prepare to set your faces to stun! (That’s a Star Trek reference, by the way) When Puzzle Props designs your room, we will have an initial consultation to discuss your new (or improved) attraction. We’ll talk about themes, space requirements, number of participants, etc. We’ll layout your room in 3D software and review it together via video teleconference so that everyone can see the same plans and so that we can answer any questions during the design phase. Once a room design and game flow is agreed upon, we get started on production; custom building a room that will melt your guests’ faces off. (Figuratively speaking, unless you are going for a “Inside the Volcano themed room”)

Where do you guys come up with this stuff?!?

The world is our inspiration.